Returns

Under current legislation, you can proceed to the return of products, for whatever reason, within 30 calendar days from receipt of the goods by the customer. For this purpose must meet the conditions set conditions on this page. To process a refund should open a support ticket for that purpose.

Return conditions for individual clients

  • No returns will be accepted the following products, as established by Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws :
    1. The provision of services, once the service has been fully implemented when the performance has begun, with the express consent of the consumer and user and recognition on their part that is aware that, once the contract has been executed entirely by the employer, he will have lost his right of withdrawal.
    2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period.
    3. The supply of goods made to the consumer’s specifications or clearly personalized and user.
    4. The supply of goods that can deteriorate or expire rapidly.
    5. The supply of sealed goods which are not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery.
    6. The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.
    7. The supply of audio recordings or video or sealed sealed computer software which were unsealed by the consumer and user after delivery.
    8. The supply of digital content which is not supplied on a tangible medium if the performance has begun with the prior express consent of the consumer and user with knowledge on his part that consequently loses his right of withdrawal.
  • All merchandise must be returned in its original condition and packaging, in perfect condition and protected, avoiding stickers, seals or adhesive directly on the surface or item packing tape. Otherwise Vofeel reserves the right to refuse the return.
  • Once completed and submitted the return form, you will receive instructions so that you do we reach our facilities in your email. You must send without any delay, goods within a maximum period of 30 days since we communicate your desire to practice law.
  • Transport costs incurred in the return run to your office. You are free to choose and find the agency that best suits your needs or offer you the most competitive rates.
  • Upon receipt of the merchandise and verified that it is in perfect condition, the refund will be processed. We will refund payment received, including delivery charge with the exception of the additional costs resulting from your choice of a mode different than the least expensive type of standard delivery offered by us. You will make the payment within a maximum period of 30 calendar days to exercise your right of withdrawal. Until we have not received the goods we may withhold reimbursement.
  • Return products or promotional gift. It is binding full refund (full pack + gift or item) to be redeemed.

Return terms for resellers

  • Only accept returns of material without unsealing and in perfect condition, after agreement on the sale or special agreement with the distributor.
  • Such refunds will be processed as commercial return, since there is no law regulating the rights of return between companies, and these Procedures are regulated under the terms of Vofeel.
  • Product returns in blister packs or heat sealing, and other products presenting a broken factory sealed safety are not accepted.
  • These conditions do not cancel the warranty or replacement of defective products. Vofeel reserves the right to refuse refund if detected any anomaly in the returned product.

Shipping address for returns

Shipping information for any return within the outside of Spanish territory, are as follows:

DongGuan Vofeel Electronics co., LTD
Office 1009, Dajingjiu plastic plaza, Changping town, Dongguan, China – Tel: +86 076 9860 08303